Evaluating e-Court Services Using the Usability Tests Model Case Study: Civil Court Case Management

Soran Saeed; Sarkhell Nawroly; Hozan Hama Rashid; Nizar Ali

doi:10.24017/science.2016.1.1.9

Authors

Soran Saeed Sulaimani Polytechnic University, Sulaimani, Kurdistan Region, Iraq
Sarkhell Nawroly Departmentof computer Sciences, Sulaimani Polytechnic University, Sulaimani, Kurdistan Region, Iraq.
Hozan Hama Rashid Departmentof computer Sciences, Sulaimani Polytechnic University, Sulaimani, Kurdistan Region, Iraq.
Nizar Ali Departmentof computer Sciences, Sulaimani Polytechnic University, Sulaimani, Kurdistan Region, Iraq

Abstract

Electronic Court (e-Court) is an Initiative to deliver services to citizens and court agencies (mainly lawyers). It enables citizen to view information and court agencies to access court services through online services. Its implementation has improved the efficiency of governance and court services in Sulaimani. However, it is the first evaluation study on the e-Court to reveal the facilities of the e-Court system using the Usability Test Model.This paper aims to evaluate the e-Court services in Sulaimani by using Usability test and analysis. The Usability test model consists of four main parts which include effectiveness, efficiency, learnability and satisfaction. Effectiveness test; means whether a particular task can be done by users. Simply, test for efficiency; means doing the task fast without getting frustrated. Learnability test; focuses on the number of clicks to accomplish tasks and errors that participants make during the test, this can be used to measure learnability. Simply, all participants vote by rate to determine the level of satisfaction. Generally, satisfaction can be defined as to what extent it is enjoyable or pleasant.A specific test is conducted to get data then the data is analysed based on usability tests model. In the test; five different tasks are given to five users. All the tests are recorded. The test only applied to the civil court as a pilot due to all the courts work in the similar process.

Keywords:

e-Court, effectiveness, efficiency, learnability and satisfaction

References

[1] W. Jin-fu and H. Duo, "Customer-Centered e- Government Service Quality Evaluation: Framework and Case Study," International Colloquium on Computing, Communication, Control, and Management.
[2] MAMPU, ""e-Government Malaysia: Way Forward","1 e-Government Conference, 2009.
[3] MAIT. (2008). e-Government in Malaysia. Available:www.mait.com
[4] X. Jiang, "Measurement of Public Satisfaction Evaluation on EGovernment: Based on structural Equation Model," IITA International Conference on Control, Automation and Systems Engineering,2009.
[5] Y. Liu, et al.,"Customer Satisfaction Measurement Model of EGovernment Service," Service Operations and Logistics and Informatics (SOLI), IEEE.
[6] N. M. Yaghoubi, et al., "E-Government and Citizen Satisfaction in Iran: Empirical Study on ICT Offices," World Applied Sciences Journal 12 (7), pp. 1084-1092.
[7] T. A. Horan and T. Abhichandani, "Evaluating User Satisfaction in an E-Government Initiative: Result of Structural Equation Modeling and Group Discussions," Journal of information Technology Management vol. XVII, pp. 187-198.
[8] T. A. Horan, et al., "Assessing User Satisfaction of E- Government Services: Development and Testing of Quality-in-Use Satisfaction with Advanced Traveler Information Systems (ATIS)," Proceedings of the 39th Hawaii International Conference on System Sciences.
[9] L. Carter and F. Belanger, "Citizen Adoption of Electronic Government Initiatives," in Proceedings of the 37th Hawaii International Conference on System Sciences.
[10] Userfocus. (n,d). "Usability testing" [online] availablefrom<http://www.userfocus.co.uk/consult ancy/usabilitytesting.html> [5-11]